Website Purchases

Please choose carefully as we do not offer exchanges or refunds if you simply change your mind.

If there is a fault with the product, we will happily exchange or replace your item. Please email Monae at artbymonaelange@gmail.comwithin 7 days of delivery and include clear photo evidence of the damage. For prints, you will be issued a replacement. For original paintings, I will work with you to assess the issue and find a suitable solution.

Commissioned Work

If a deposit for a commissioned piece has been paid and there is a change of mind/cancellation, the deposit will not be refunded.

Please think carefully before commissioning an artwork and/or placing a deposit. If you have any questions or queries contact Monae at artbymonaelange@gmail.com.

In Progress Work

If a deposit has been paid to secure a piece that is in progress and there is a change of mind/cancellation, a 20% cancellation fee will be applied to the deposited balance.

Once an “In Progress” work has been completed, if there is a change of mind/cancellation, the deposit will not be refunded.

Please think carefully before purchasing or placing a deposit. If you have any questions or queries contact Monae at artbymonaelange@gmail.com.

Payment Plans

Monae Lange does offer payment plans for commissioned/in progress work. Clients have the opportunity to choose from two options, a 4 week plan or an 8 week plan. Payments are taken bi-weekly.

If there is a change of mind/cancellation made after the payments have commenced, the deposit amount or 30% of the total balance for the work (whichever is greater) will not be refunded.

Please think carefully before purchasing or placing a deposit. If you have any questions or queries contact Monae at artbymonaelange@gmail.com.